100% Payment Secure

No restocking fee

Online Support

Returns accepted for 30 days

No restocking fee

100% Payment Secure

Online Support

Returns accepted for 30 days

Get Support

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Welcome to Satyashiva Fashion. We believe in maintaining transparent, secure, and fair payment practices for all customers purchasing fabrics and related products through our website. Kindly read the following Fees & Payment Policy carefully before placing an order.

1. Accepted Payment Methods
We currently accept payments through the following methods:

Bank Transfer
UPI Payments
Google Pay (GPay)
Paytm
PhonePe
Debit Cards
Credit Cards
Net Banking
Other officially supported payment gateways available at checkout

All transactions are processed through secure and authorized payment systems.

2. Pricing & Charges
Product prices displayed on the website are exclusive of applicable shipping charges unless otherwise mentioned.
Shipping charges are calculated separately depending on delivery location, order quantity, weight, and courier availability.
Additional taxes, transaction charges, or government levies may apply where applicable.

Satyashiva Fashion reserves the right to revise product prices or applicable charges at any time without prior notice.

3. Payment Confirmation
Orders are processed only after successful payment confirmation from the respective payment gateway or banking channel.

In case:

payment fails,
transaction remains pending,
bank authorization is incomplete, or
suspicious activity is detected,

the order may be delayed, placed on hold, or cancelled for verification purposes.

4. Secure Transactions
At Satyashiva Fashion, customer payment security is treated with utmost importance.

We maintain reasonable safeguards and follow secure payment processing practices to help protect customer information. Customer payment details, personal information, and transaction records are not sold, exposed, or intentionally shared with unauthorized third parties except where required for:

payment processing,
banking procedures,
logistics operations, or
legal and regulatory compliance.

5. Refund Eligibility
Refunds are not automatically guaranteed upon every request.

Refunds or replacements shall only be considered after:

receiving a valid complaint within the allowed timeline,
submission of a proper unboxing video,
verification of the issue by our team, and
confirmation that the issue occurred from our side.

The final decision regarding refund approval shall remain with Satyashiva Fashion after proper review and analysis.

6. Mandatory Video Proof for Claims
Customers must record a clear, continuous unboxing video before opening the parcel in case of:

damaged products,
torn fabrics,
missing items,
wrong products,
stains,
printing defects, or
tampered packaging.

Claims without proper video proof may not be accepted for refund, replacement, or compensation purposes.

7. Non-Refundable Orders
The following orders are generally non-refundable and non-returnable:

Cut fabric orders
Customized or specially processed orders
Dyeing or embroidery-specific orders
Personalized fabric requirements
Bulk orders prepared specifically for the customer

Customers are requested to order carefully before confirming such purchases.

Once these orders are processed or dispatched, Satyashiva Fashion shall not be liable to take them back or issue refunds.

8. Refund Processing Timeline
If a refund request is approved:

refunds may be processed to the original payment method, bank account, or store credit,
processing may take approximately 7–10 business days depending on banking and payment gateway timelines.

Shipping charges and transaction fees may be non-refundable unless the error occurred from our side.

9. Fraud Prevention & Fair Usage
To maintain fair business practices, we reserve the right to:

refuse suspicious transactions,
reject abusive refund requests,
cancel fraudulent orders, or
request additional verification documents when necessary.

Any misuse of payment systems, fake claims, or policy abuse may lead to permanent restriction from using our services.

10. Transparency & Compliance
All services, transactions, and operations carried out by Satyashiva Fashion are intended to be transparent, fair, and conducted in accordance with applicable Indian laws, payment regulations, and commercial practices.

We continuously aim to provide secure, customer-friendly, and ethical business services.

11. Policy Changes
Satyashiva Fashion reserves the right to update or modify this Fees & Payment Policy at any time without prior notice. Customers are encouraged to review this page periodically.

12. Contact Support
For any payment-related queries, refund concerns, or transaction assistance, customers may contact us through the official contact details available on our website.